What gets measured gets improved. Tracking file sharing metrics helps identify inefficiencies, justify tool investments, demonstrate compliance, and optimize workflows.
Key Metrics to Track
Operational Metrics
- Time to share – How long from file ready to shared with recipient?
- Download confirmation rate – What percentage of shares get downloaded?
- Failed transfers – How often do uploads/downloads fail?
- Storage utilization – How much of allocated storage is used?
- Support requests – How often do users need help?
Security Metrics
- Security incidents – Breaches, unauthorized access attempts
- Policy compliance – Are security features being used?
- Password usage rate – Percentage of external shares with passwords
- Expiration usage rate – Percentage of shares with expiration set
Adoption Metrics
- Active users – How many employees use the system regularly?
- Shadow IT – Are people using unauthorized tools?
- Feature adoption – Which features are actually used?
Using Metrics Effectively
Identify Bottlenecks
If time-to-share is high, investigate:
- Is the tool too slow?
- Are processes too complex?
- Is training needed?
Improve Processes
Low download rates might indicate:
- Communication issues
- Wrong recipient contact info
- Links buried in long emails
Justify Investments
Metrics demonstrate ROI:
- Time saved vs. previous solution
- Fewer failed transfers
- Better compliance rates
Ensure Compliance
Track security feature usage for audits and reporting.
GetShared Analytics
GetShared provides built-in analytics:
- Download tracking
- Access logs
- Usage statistics
See also: audit trails guide.
